Last Updated on June 2023

 

INTRODUCTION

This Delivery Policy outlines the guidelines and procedures for the delivery of products or services facilitated by BookDoc, a marketplace provider connecting buyers and sellers. We aim to ensure a smooth and reliable delivery experience for all users of our platform

  1. Delivery Responsibility:
    • BookDoc acts as a facilitator between buyers and sellers on our platform and does not directly handle the physical delivery of products or services.
    • The responsibility for delivery lies with the respective sellers, who are expected to fulfill and deliver orders promptly and in accordance with the terms & conditions as agreed upon with the buyer.
  2. Delivery Information:
    • Sellers are responsible for providing accurate and up-to-date delivery information, including shipping options, estimated delivery times, and any additional charges, such as shipping fees or handling costs.
    • Buyers should carefully review the delivery information provided by the sellers before making a purchase decision.
  3. Delivery Updates and Notifications:
    • Sellers are expected to promptly update the order status and provide relevant delivery updates to buyers, such as shipping confirmation, tracking information, or any significant delays or issues.
    • BookDoc encourages sellers to use reliable and traceable shipping methods that allow both sellers and buyers to track the progress of the delivery.
  4. Communication Channels:
    • Sellers should establish clear communication channels with buyers to address any queries or concerns related to delivery, such as delivery status, change of address, or any special delivery instructions.
    • Buyers are encouraged to contact the respective sellers directly for any delivery-related inquiries or issues. BookDoc may provide contact information or messaging options to facilitate communication between buyers and sellers.
  5. Feedback and Disputes:
    • Buyers are encouraged to provide feedback and ratings regarding their delivery experience on the BookDoc platform, which can help other users make informed decisions.
    • In the event of any disputes or unresolved issues related to delivery, buyers and sellers should engage in good faith communication to find a satisfactory resolution.
  6. Limitations of Liability:
    • BookDoc does not assume liability for any loss, damage, or delay incurred during the delivery process.
    • Sellers are responsible for packaging products securely and arranging appropriate shipping methods to minimize the risk of damage or loss during transit.

 

POLICY UPDATES:

BookDoc reserves the right to update or modify this Delivery Policy at its discretion. Any changes will be communicated through the BookDoc platform or other official channels.