Benefits when you upgrade to Premium Programme
Benefits when you upgrade
to Premium Programme
STILL HAVE QUESTIONS?
What does my subscription include?
Your subscription includes:
- Get to claim 100 rewards every month in ACTIV
- Access to MARKETPLACE for discounted items
- Access to HEALTH COACH to get nutritional advice
How much is the cost?
We provide two subscription plans, monthly and yearly. The monthly plan is RM8 per month and the yearly plan is RM80 for 12 months.
What if I want to upgrade my subscription from 1 month to 1 year?
Yes, you can upgrade from 1 month to 1 year. The 1-year duration will be extended from your current expiry date.
Can I downgrade my subscription from 1 year to 1 month?
You can downgrade after your 1 year subscription ends.
Can I freeze my subscription?
Yes, you can write in to us to request to freeze your account. Freezing only applies if your account has more than 1 month to expiry. There will be a reactivation fee of RM8.
Do I get a refund if I cancel my subscription halfway?
No. There will be no refund. However, you can write in to us to request to freeze your account. Freezing only applies if your account has more than 1 month to expiry. There will be a reactivation fee of RM8.
If I cancelled my subscription. Can I re-activate it?
Yes, you reactivate by subscribing to the plan again.
What happens after the 1-month or 1-year subscription plan ends?
After your subscription plan ends, your premium programme will be deactivated automatically. To continue your plan, do subscribe again.
How do I subscribe?
Download the BookDoc app via Apple App Store, Google Play Store or Huawei App Gallery. After you’ve signed into your account, click on the “Activate Premium!” button on the top of your screen. Then click on the “Subscribe to Premium Programme” button at the bottom of the screen to choose your plan.
What are my options for payment?
You may pay with:
- Credit Card / Debit Card
- FPX Online Banking
Where can I get assistance on this?
You can contact us at 1300-88-2362 or email to email@example.com