FAQs – Teleconsult
• What conditions are suitable for Teleconsultation?
Suitable Conditions:
- Minor illnesses such as colds, flu, sore throat
- Follow-up consultations for chronic conditions, such as diabetes, high blood pressure, and high cholesterol
- General health advice, lifestyle guidance, and medication management
Not Suitable Conditions:
- Emergency or life-threatening conditions (e.g., severe chest pain, difficulty breathing)
- Situations requiring physical examination, lab tests, or imaging
- Severe injuries or conditions needing urgent in-person intervention
Teleconsultation services are not a substitute for in-person consultations or emergency care. Patients should seek urgent care in person if experiencing serious or life-threatening symptoms.
• How do I apply the discount code?
A QR code will be provided to you to apply the discount.
• How can I reschedule my appointment?
- Click the Menu bar (triple-line icon at the top left corner).
- Select ‘Teleconsult’.
- Click ‘Upcoming Appointment’ > ‘Cancel Appointment’ > ‘Reschedule’.
• How can I cancel a scheduled appointment?
- Click the Menu bar (triple-line icon at the top left corner).
- Select ‘Teleconsult’.
- Click ‘Upcoming Appointment’ > ‘Cancel Appointment’.
• What is the ‘Scan QR’ function used for?
The ‘Scan QR’ feature will direct you to a specific doctor’s page, allowing you to apply the associated discount.
• Can I get prescriptions from doctors on Teleconsult?
Yes, you can receive prescriptions from doctors on Teleconsult. Please note that only doctors who have enabled e-prescription within our system are able to provide electronic prescriptions.