FAQs – Activ & Rewards
• How do I view my previous daily steps?
Tap on “Activ”, then tap “Steps” to view your previous daily steps.
• Do I have to sync my steps daily?
No. However, we do not recommend a gap of more than 5 days when syncing wearable device data to the app. Historical data from the past 4 days will only be updated overnight. Immediate syncing updates steps for the current day only. If a user syncs their wearable device after more than 5 days, there is a risk of losing steps recorded beyond that period.
• What is a “Store ID”?
The “Store ID” is the code that must be entered by the store staff. Please present your voucher at the counter.
• When do my vouchers expire?
You can claim vouchers on any day of the month. Each voucher is valid for 15 days from the date of claim.
• How do I join a Virtual Challenge?
Tap “Activ”, then “Challenges”. Select one or more Virtual Challenges you’d like to join, and tap “Join Challenge”.
• Do I have to pay to join a Virtual Challenge?
While most of our Virtual Challenges are free to join, please review the terms and conditions of each challenge to determine whether any payment is required.