FAQs – Search & Book
• Can I make an appointment on behalf of someone else?
Yes. When completing the Booking Appointment form, you may select the ‘Someone Else’ option to schedule an appointment on behalf of another person.
• Will I receive reminders after making an appointment?
Yes. Once an appointment is scheduled through the app, a reminder will be sent to you.
• Can I cancel or reschedule an appointment?
Yes, you may cancel or reschedule your appointment by following these steps:
- Click the Menu bar (triple-line icon at the top left corner).
- Select ‘Search & Book’.
- Go to ‘Upcoming Appointment’ and choose ‘Cancel Appointment’.
• Is this service limited to private clinics?
No. BookDoc also collaborates with the Malaysian Ministry of Health (MOH), and Klinik Kesihatan can be found listed on the app.
• How long is each appointment time slot?
There is no fixed maximum duration for appointment slots. The length of each appointment is determined by the respective doctor as listed on the app.