Can I make an appointment on behalf of someone else?
Yes. You may click “Someone Else” when completing the Booking Appointment form.
Will there be reminders once I have made an appointment?
Yes. A reminder will be sent to you once you have made an appointment on the app.
Can I cancel/ reschedule an appointment?
Yes, you may cancel / reschedule your appointment.
Step 1: Click the Menu bar. (Triple line icon at the top left corner)
Step 2: Click “Search & Book”.
Step 3: Click “Upcoming Appointment” > “Cancel Appointment”.
Is it limited to private clinics?
No. BookDoc is now collaborating with the Malaysian Ministry of Health (MoH) and you may find Klinik Kesihatan listed on our app. Currently, 5 Klinik Kesihatan listed are available on our platform:
1. Klinik Kesihatan Kuala Lumpur
2. Klinik Kesihatan Kampung Pandan
3. Klinik Kesihatan Dato’ Keramat
4. Klinik Kesihatan Setapak
5. Klinik Kesihatan Greentown
If you are still facing difficulties, please contact us by email at email@example.com or call us at 1300-88-2362 (Mon-Fri: 9am-6pm).
How long are the appointed time slots?
While there is no fixed maximum time limit for appointment slots, the length of each appointment slot is based on the discretion of the respective doctor, as listed on the app.
Can I book a hotel?
Yes. Once you have booked your appointment, you may book your preferred accommodation on our app or website. (https://www.bookdoc.com/)